Returns and Exchanges

Returns & Exchanges

We want you to love what you ordered. If it isn't right, you can send it back.

Your right to cancel

If you're ordering from within the EU, you have a legal right to cancel your order within 14 days of receiving it, without giving a reason. Once you tell us you're cancelling, you have a further 14 days to send the item back.

How to return something

Email shoda@shodajewels.com with your order number and we'll confirm the return address.

Please send items back unworn, in their original packaging. We recommend a tracked service — we can only refund items that reach us.

You cover return postage, unless the item arrived faulty, damaged or incorrect, in which case we cover it.

Refunds

Once your return arrives and passes a quick condition check, we refund to your original payment method within 5 working days. Your bank may take a few days longer to show it.

We refund the item price plus the standard delivery cost you originally paid.

Exchanges

Email us within 14 days of delivery and we'll arrange an exchange for another piece of the same value, subject to availability.

Faulty items

Plating and stone settings are covered for 6 months from delivery against manufacturing faults. This is in addition to your statutory rights under Irish and EU consumer law, which nothing here affects.

Normal wear, scratching from daily use, and damage from perfume, chlorine or cleaning products aren't manufacturing faults — our care guide explains how to avoid them.

Exceptions

Bespoke, personalised and engraved pieces are made to your specification and can't be returned unless faulty.

Questions

Email shoda@shodajewels.com — we reply within one working day.